Knowing what you have learned about customer service situations, why do win-lose situations often become lose-lose situations? What can an employee do to avoid this from occurring?

Answers

Answer 1

Answer:

Explanation:

In business a win-lose situation would mean that one is correct while the other is wrong. This often becomes a lose-lose situation because one party will get upset and refuse to do business with the other party, this means that one party ultimately loses out on the profit of the potential transaction and the other party loses out on the product/service that they wanted. Therefore, making it a lose-lose situation. The best thing that an employee can do is to de-escalate the situation and look for an alternative solution so that the customer leaves happy, the business gets the transaction, and they do not lose money or customers.


Related Questions

Select the behavior related to dress or posture that will be most effective in helping Shawna accomplish her goals.

a. Shawna clasps her hands behind her back so that the audience cannot see them shaking, and to project confidence.
b. Shawna has her formal gown dry-cleaned so that it will be ready for her to wear at the event.
c. Shawna crosses her arms to appear powerful and in charge.
d. Shawna wears a hard hat and kitchen apron to emphasize the hard work done by volunteers.

Answers

Answer: b. Shawna has her formal gown dry-cleaned so that it will be ready for her to wear at the event

Explanation:

The behavior that's related to dress or posture that will be most effective in helping Shawna accomplish her goals is that Shawna has her formal gown dry-cleaned so that it will be ready for her to wear at the event.

Unlike other options such as her clasping her hands behind her back so that the audience cannot see them shaking, and to project confidence and her crossing her arms to appear powerful and in charge, having her dress ready for the event is appropriate as it will help achieve her goal

Therefore, the correct option is B.

Monroe Minerals Company purchased a copper mine for $122,000,000. The mine was expected to produce 50,000 tons of copper over its useful life. During Year 1, the company extracted 6,400 tons of copper. The copper was sold for $4,900 per ton. Assume that the company incurred $8,540,000 in operating expenses during Year 1. Based on this information, how much net income would Monroe report in Year 1?​

Answers

Answer:

Your answer is given below:

Explanation:

Depletion cost per ton

= 122,000,000/50,000 tons = 2,440 per ton

Cost of copper sold = 6,400 tons*2,440 = 15,616,000

Sales = 6,400 tons*4,900 = 31,360,000

Net income = Sales - Cost of copper sold - Operating expenses

= 31,360,000 - 15,616,000 - 8,540,000

= $7,204,000

Gilmore, Inc., had equity of $135,000 at the beginning of the year. At the end of the year, the company had total assets of $290,000. During the year, the company sold no new equity. Net income for the year was $29,000 and dividends were $3,400. a. What is the sustainable growth rate for the company

Answers

Answer:

A. 18.96%

B. 18.96%

C. 15.94%

Explanation:

A. Calculation to determine the sustainable growth rate for the company

First step is to calculate the Ending equity

Ending equity = 135,000 + 29,000 -3,400

Ending equity=$160,600.

Second step is to calculate the return on equity

Return on equity =29,000/160,600

Return on equity=0.18057285

Third step is to calculate the retention ratio

Retention ratio =(Net income- dividends) / Net income

Retention ratio= (29,000-3400) / 29,000

Retention ratio=25,600 /29,000

Retention ratio=0.88275862.

Now let calculate the Sustainable growth rate using this formula

Sustainable growth rate = (Return on equity *Retention ratio) / [1-(Return on equity*retention ratio)]

Let plug in the formula

Sustainable growth rate=(0.18057285*0.88275862)/ [1-(0.18057285*0.88275862)]

Sustainable growth rate=0.15940224/ [1-0.15940224]

Sustainable growth rate=0.1896*100

Sustainable growth rate=18.96%.

b. Calculation to determine the sustainable growth rate if you use the formula ROE band beginning of period equity

First step is to calculate the return on equity using beginning of the period equity

Return on equity using beginning of the period equity=$29,000 /135,000

Return on equity using beginning of the period equity=0.21481481.

Now let calculate the sustainable growth rate if you use the formula ROE band beginning of period equity

roe * b = 0.21481481*0.88275862

ROE band=0.1896*100

ROE band=18.96%.

c.return on equity using ending of period equity = 29,000/160,600

=>0.18057285

roe*b=>0.18057285*0.88275862

=>0.1594

=>15.94%.

ways an entrepreneur can attain objectives of being self employed

Answers

Answer:

An entrepreneur can achieve his objectives of being self employed in the following ways.

1 Works Hard. ...

2 When he/she is Energetic. ...

3 Wants Financial Success. ...

4 Has Family Support:

5 Takes Risks: ...

6 Sacrifices Employment Benefits: ...

7 Has a Need to Achieve: ...

8 Has Business Experience:

A state is conducting an examination of mortgage loan originator Basil Thyme. During the examination, the agency is authorized to do all of the following, except:a. Administer oaths or affirmationsb. Control access to Basil’s officec. Subpoena witnessesd. Require production of relevant documents

Answers

Answer: B. Control access to Basil’s office.

Explanation:

During the conduct of the examination of mortgage loan originator Basil Thyme, the agency is authorized to administer oaths or affirmations, subpoena witnesses and require production of relevant documents.

The agency cannot control the access to Basil's office. It can only control access to any records or documents of an individual whim is under investigation.

Because stocks rely on dividends as the principal source of cash flow, ascertaining stock prices is an easier and more precise process than the valuation of bonds, which relies on variable coupon payments.

a. True
b. False

Answers

Answer:

B

Explanation:

Shares grants ownership rights to holders of the shares.

The payment of stock is not fixed. it is variable and it depends on the net income earned by a company. stockholders are paid after bondholders have been paid.

bonds are debt instruments issued by a company

coupon payments are fixed and contractual.

bonds are thus easier to value

Suppose the ABC bank has excess reserves of $3,000 and checkable deposits of $50,000. If the reserve requirement is 20 percent, what is the size of the bank's actual reserves?
a. $53,000
b. $13,000
c. $10,000
d. $7,000

Answers

Answer:

b. $13,000

Explanation:

Calculation to determine the size of the bank's actual reserves

Using this formula

Actual reserves size=Excess reserves+(Checkable deposits*Reserve requirement)

Let plug in the formula

Actual reserves size=$3,000+(.20*$50,000)

Actual reserves size=$3,000+$10,000

Actual reserves size=$13,000

Therefore the size of the bank's actual reserves is $13,000

The Work in Process Inventory account for DG Manufacturing follows. Compute the cost of jobs completed and transferred to Finished Goods Inventory.
Work in Process Inventory
Beginning WIP 5,200
Direct materials 47,800
Direct labor 30,300
Applied Overhead 16,500
Total Manufacturing Costs 99,800
To Finished Goods ?
Ending WIP 10,300
The cost of units transferred to finished goods is:_________

Answers

Answer:

the  cost of units transferred to the finished goods is $89,500

Explanation:

The computation of the cost of units transferred to the finished goods is shown below:

Cost of units transferred to finished goods

= Beginning WIP + Direct materials+ Direct labour + Applied overheads-Ending WIP

= $5,200 + $47,800 + $30,300 + $16,500 - $10,300

= $89,500

Hence, the  cost of units transferred to the finished goods is $89,500

To maintain competitive prices, control of costs is critical. Management has considered moving production overseas, but so far they are committed to remaining in the U.S. Management has decided to permit their employees to participate in setting up a new standard cost system. Management likely expects the new standard cost system, along with the employee input, to provide all of the following benefits except that:_______

a. Employees who participate in setting standards may be more efficient.
b. Standard costs will help management in uncovering potential cost problems.
c. Unfavorable variances are more likely to occur
d. Standard costing permits management by exception, which should save some time.

Answers

Answer:

C)Unfavorable variances are more likely to occur.

Explanation:

From the question we are informed about an instance, whereby To maintain competitive prices, control of costs is critical. Management has considered moving production overseas, but so far they are committed to remaining in the U.S. Management has decided to permit their employees to participate in setting up a new standard cost system. In this case, Management likely expects the new standard cost system, along with the employee input, to provide all of the following benefits

✓ Employees who participate in setting standards may be more efficient.

✓Standard costs will help management in uncovering potential cost problems.

✓Standard costing permits management by exception, which should save some time.

Competitive pricing can be regarded as process involving selection of strategic price points so that advantage of a product/service can be take base on market relative to competition. Competitive pricing can be utilized in a case whereby price for a product/ service has gotten to level of equilibrium. Cost control can be regarded as practice which involves identification as well as reduction of business expenses so that profit can be increased usually begins as budgeting process.

a. If a wage of $10.25 were to be imposed on this market, such that the market was not longer strictly competitive, what would be the value for labor supply?
b. At the imposed wage of $10.25 what would be the value for labor demand?
c. Provide a properly labeled and appropriately articulated Labor Market Model given the labor supply and demand equations provided and the imposed wage of $10.25.
d. Based on the labor market model you’ve now illustrated, how would you describe the current condition of this market given the imposed wage?

Answers

Solution :

Given the wage = $ 10.25 that is to be imposed to the market.

Given equation :

[tex]L_D[/tex] = 500 – 45W and [tex]L_S[/tex] = -200 + 25W

If the wage of $10.25 is to be imposed to the market, the value of the labor supply can be found by putting the value of the wage in the labor supply equation.

At W = 10.25

Putting this value in the above equation, the labor supply would be

[tex]L_S[/tex] = -200 + 25W

[tex]L_S[/tex] = -200 + 25(10.25)

     = 56.25

When W = 10.25, the value for the labor demand can be found by :

[tex]L_D[/tex] = 500 – 45W

[tex]L_D[/tex] = 500 – 45(10.25)

[tex]L_D[/tex] = 500 – 461.25

[tex]L_D[/tex] = 38.75

Therefore, the labor demand and the labor supply model is

[tex]L_D[/tex] = 400 - 45 x 10.25

[tex]L_S[/tex] = -200 + 25 x 10.25

If two companies have the same return on equity (ROE), they will also have the same return on assets (ROA).

a. True
b. False

Answers

Answer:

False B

Explanation:

I took the test and got it right on FLVS:)

Hope this help's

The correct answer is false

Which is not a type of contamination in a good establishment

Answers

Answer:

Explanation:

a genogram (also known as a mcgoldrick-gerson study, a lapidus schematic or a family diagram) is a pictorial display of a person's family relationships and medical history. it goes beyond a traditional family tree by allowing the user to visualize hereditary patterns and psychological factors that punctuate relationships.vb

The primary purpose of non-GAAP disclosures is to: Provide investors a set of financial statements and disclosures ahead of GAAP reports included within 10Q and 10Ks. Modify GAAP to provide a more comprehensive detail of income and expense categories. Modify GAAP to better align the reporting of performance with how investors want to see the data. Modify GAAP to make it easier for investors to reconcile GAAP measures of profit to cash flow measures of profit.

Answers

Answer: Modify GAAP to better align the reporting of performance with how investors want to see the data

Explanation:

Non-GAAP disclosure are regarded are used in the measurement of the earnings of a company. Non-GAAP measures are used by companies as a addition to their financial statements to show their core operations to investors.

The primary purpose of non-GAAP disclosures is GAAP to better align the reporting of performance with how investors want to see the data.

Winona and Hubert need to decide which one of them will take time off from work to complete the rather urgent task of shearing their llamas. Winona is pretty good with a pair of shears; she can shear the llamas in 1 hour. Hubert is somewhat slow; it takes him 9 hours to shear the llamas. Winona earns $200 per hour as a psychiatrist, while Hubert earns $25 per hour as a cobbler. Keeping in mind that either Winona or Hubert must take time off from work to shear the llamas, who has the lowest opportunity cost of completing the task

Answers

Answer: Winona has the lowest opportunity cost of completing the task.

Explanation:

Based on the information given in the question, the opportunity cost will be calculated as:

= Earnings per hour × Hours taken to complete the task

Therefore, for Winona, the opportunity cost will be:

= 1 × $200.

= $200.

For Hubert, the opportunity cost will be:

= 9 × $25

= $225

Therefore, based on the calculation above, Winona has the lowest opportunity cost of completing the task.

Based on this model, households earn income whenfirms purchaselabor and capital in markets for factors of production. Suppose Simone earns $525 per week working as a jewelry appraiser for Classy's Jewelry Store. She uses $10 to order a mojito cocktail at Little Havana. Little Havana pays Rajiv $300 per week to wait tables. Rajiv uses $175 to purchase a necklace from Classy's Jewelry Store. Identify whether each of the following events in this scenario occurs in the market for factors of production or the market for goods and services. Event Market for Factors of Production Market for Goods and Services Simone spends $10 to order a mojito cocktail. Simone earns $525 per week working for Classy's Jewelry Store. Rajiv spends $175 to purchase a necklace from Classy's Jewelry Store. Which of the elements of this scenario represent a flow from a household to a firm

Answers

Answer:

a. Event   Market for Factors of Production   Market for Goods and Services

1.           Market for Goods and Services (Simone spends $10 to order a mojito cocktail.)

2.          Market for Factors of Production (Simone earns $525 per week working for Classy's Jewelry Store.)

3.          Market for Goods and Services (Rajiv spends $175 to purchase a necklace from Classy's Jewelry Store.)

b. Flows from a household to a firm:

Simone spends $10 to order a mojito cocktail.

Rajiv spends $175 to purchase a necklace from Classy's Jewelry Store.

     

Explanation:

In the product market (the market for goods and services), Simone and Rajiv, representing households spend their earned income in exchange for goods and services produced by firms.  In the market for factors of production (factor market), Simone and Rajiv offer their labor, capital, and other factors of production to firms in exchange for income.  There is a continual exchange in the two markets between households and firms.

If the company's return on assets is 13% and the industry average is 10%, the company's return on assets ratio is _____ the industry average.

Answers

Answer: better than

Explanation:

Return on assets refers to a profitability ratio which shows the amount of profit that a company will make from its assets. The return on assets is calculated by dividing the net income of the business by the total assets.

Since a company's return on assets is 13% and the industry average is 10%, then we can infer that the company's return on assets ratio is better than the industry average.

macarthy landscape supply's selected accounts follow Selling Expenses $12,900 Interest Revenue 900 Net Sales Revenue 134,700 Cost of Goods Sold 114,000 Administrative Expense 10,200 compute gross profit percentage

Answers

Answer:

15.37%

Explanation:

Computation of the gross profit percentage

First step is to calculate the Gross profit using this formula

Gross profit = Net sales revenue - Cost of goods sold

Let plug in the formula

Gross profit= $134,700 - $114,000

Gross profit= $20,700

Now let determine the Gross profit percentage using this formula

Gross profit percentage = Gross profit / net sales revenue

Let plug in the formula

Gross profit percentage= $20700/ $134700

Gross profit percentage= 15.37%

Therefore Gross profit percentage is 15.37%

Describe in one or two paragraphs some steps you can take to make sure that a news article or post is truthful.

Answers

Answer:

     News online is often fake or false, so you must take additional steps to ensure what you're reading is true. First, you should check the url. if it is a .gov or .edu, it it usually a reliable source. .com websites mean it is a commercial website, one that is just trying to earn money or fame. .edu means educational, and .gov means government, both of which are almost always truthful. That's one of the steps you can take to confirm what you're reading isn't a lie.

     You can also check other reliable sorces to see if they say the same thing. If you read an article off a website, Wikipedia being a good example of this, they usually have the sources they used to write said article. Wikipedia always has a list of these at the bottom of their pages. You can check those sources to see if they are reliable, and if they are that increases the validity of the article you read.

Answer:

There are steps you can take to make sure that a news articale or post is truthful. Some examples include the following. Checking reputable websites and media outlets. It is important to check reputable websites and meadia outlets because without checking things how would you know what you are readin is true. The next step you can take to make sure that a news artical or post is truthful is checking the name of a website for red flags. If a website has certain errors you wouldn't normal see nine times out of ten the post or article you are reading is untruthful. Lastly, avoid sharing media messages, which are likely to be fake. You should avoid this because you don't want to be sharing untruthful information without knowing. So, if the website doesn't look truthful then dont share it. Those are some out the many ways you can take to make sure that a news article or post is truthful.

Explanation: My own.

Labor power is a special commodity right or wrong?

Answers

Right my mom taught me not to be afraid

Answer:

Right.

Explanation:

The labor market is as much a commodity as the materials are to be processed.

Labor power is a unique commodity in that it is a characteristic of living people who own it in their own bodies. They cannot permanently sell it to someone else because they own it within themselves; otherwise, they would be a slave, and a slave does not own himself.

Partial annual report of a company shows the following information. Calculate the inventory turnover for this company. Net revenue $75,000 Cost of goods sold $62,000 Value of raw materials on-hand $12,300 Value of work-in-process inventory $5,000 Value of finished goods on-hand $6,700

Answers

Answer: More than

Explanation:

Inventory turnover will be calculated as:

= Cost of goods sold / Average Inventory

Average Inventory will be:

= (Beginning inventory + Ending inventory) / 2

= ($5000 + $12300)/2

= $17300/2

= $8650

Then, Inventory turnover will be:

= Cost of goods sold / Average Inventory

= $67000/$8650

= 7.74

The correct option is "More than 4"

Identify the following questions as most likely to be asked by an internal or an external user of accounting information.
______ 1. Shareholders
______ 2. Creditors
______ 3. Nonexecutive employee
______ 4. Research and development director
______ 5. Purchasing manager
______ 6. Human resources director
______ 7. Production supervisors

Answers

Answer:

Find the answers below

Explanation:

1. Shareholders - External users

2. Creditor - External users

3. Nonexecutive employee - External users

4. Research and development director - internal users

5. Purchasing manager - internal users

6. Human resources director - internal users

7. Production supervisors - internal users

ABC Company's production budget for March is 32,000 units. Budgeted fixed overhead is $64,000. ABC's standard fixed overhead application rate is $2 per machine hour and each unit is allowed a standard of 1 hour of machine time. Actual fixed overhead for March is $67,000 Actual production in March is 36,000 units. To calculate its standard fixed overhead application rate, ABC divided its budgeted (units/overhead) by its budgeted (units/overhead)

Answers

Answer:

Overheads by its budgeted units.

Explanation:

Given that

Budgeted fixed overhead = $64,000

Budgeted output = 32,000 units

We know that

Standard fixed overhead application rate is

= Budgeted fixed overhead ÷ Budgeted output

= $64,000 ÷ 32,000

= $2 per unit

So, Overheads by its budgeted units.

Melanie is the director of human resources for a small manufacturing firm. She has a strong personal interest in technology, and is known throughout the firm as the one with the most knowledge about new kinds of communications technologies. If the firm decides to upgrade its network, Melanie will probably function in what role in the firm's buying center

Answers

Answer:

Influencer

Explanation:

An influencer is a person that has the ability to affect the purchasing decision of customers through their authority, position, relationship, or relationship.

They have good social relations and this is an asset in directing customer buying decision.

In the given scenario Melanie has a strong personal interest in technology, and is known throughout the firm as the one with the most knowledge about new kinds of communications technologies.

This knowledge will be beneficial in the buying centre, where she can be an influencer.

A company had interest expense of $7,800, income before interest expense and income taxes of $19,200, and net income of $9,600. The company's times interest earned ratio equals:

Answers

Answer:

2.5 times

Explanation:

The company's times interest ratio is computed as;

= Income before interest expense and income taxes / Interest expenses

Given that;

Income before interest expense and income taxes = $19,200

Interest expenses = $7,800

Then,

Company's interest times ratio = $19,200 / $7,800

Company's interest times ratio = 2.5 times

Concentration is the ability to focus and pay​

Answers

Answer:

nice

Explanation:

Concentration is the ability to focus and pay

What of the following DO NOT represent the Cost-benefit analysis of going to college?

a. Having a student loan (debt)
b. Having a stable job with a high salary
c. Having an education
d. Getting a degree

Answers

Answer: b. Having a stable job with a high salary

Explanation:

The Cost-benefit analysis takes into account the costs and rewards of doing something. It however only takes into account costs and benefits that are directly attributable to the thing in question.

The Cost benefit analysis of going to college for instance would include the cost of college which is having to take a student loan most times and therefore incurring debt.

The benefits however include, having an education and getting a degree.

Getting a degree is not a guarantee that you will get a stable job with a high salary so this is not directly related to going to college and so cannot factor into the cost benefit analysis of college.

You are told that standing up during the Cowboys football game will give you a better view of the field. However, if everyone stands up at the same time, then your view is obscured. This example best describes:
a. inclusion of an irrelevant variable.
b. a violation of ceteris paribus .
c. a fallacy of composition.
d. a post hoc ergo propter hoc fallacy.
e. an omission of a relevant variable.

Answers

Answer:

I think the answer is e. Because you the variable that if everyone stands up you cant see is omitted.

Formal written promises to pay suppliers or lenders specified sums of money at definite future times are known as a.accounts receivable. b.notes payable. c.accounts payable. d.All of these choices are correct.

Answers

Answer:

B)Notes payable.

Explanation:

Notes payable can be regarded as written agreements which is a (promissory notes) whereby there is agreement by one party to pay other party a definite amount of cash. Note payable can as well be regarded as loan between two parties. A note payable usually consist information such as the amount to be paid as well as interest rate. It should be noted that Formal written promises to pay suppliers or lenders specified sums of money at definite future times are known as Notes payable.

We discussed two types of demand in class. The first type is associated with the primary product (e.g., automobiles) and the second type is related to a component part of the primary product (e.g., tires). In order, these are:_______.
a. Dependent and independent demand
b. Primary and forecast demand
c. Independent and dependent demand
d. Independent and secondary demand
e. Dependent and linked demand

Answers

Answer:

Actually I can demand 1 class OK?!

Explanation:

BECAUSE I CAN

A is the answer

United Airlines is considering purchase of two alternative planes. Plane A has an expected life of 5 years., will cost $100 million, and will result in net cash flow of $30 million every year. Plane B has a life span of 10 years, will cost $132 million, and will produce net cash flow of $25 million per year. United Airlines plan to serve the route only for 10 years. Inflation in operating costs, airline costs and fares are expected to be zero. The company's cost of capital is 12%. By how much would the value of the company increase if the company accepts the better project ( plane).

Answers

Answer:

United Airlines

The value of the company would increase by $9.25 million if it accepts the better project (Plane B).

Explanation:

a) Data and Calculations:

                                                  Alternative 1      Alternative 2

                                                   Plane A              Plane B

Initial project cost                      $100 million         $132 million

Annual net cash inflow             $30 million           $25 million

Expected lifespan                      5 years                10 years

Cost of capital = 12%

Present value Annuity factor    3.605                   5.650

Present value of cash inflows  $108,150,000       $141,250,000

Net present value =                  $8,150,000           $9,250,000

The better project (plane) is Plane B.

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To help, her therapist decided to assess whether her weight loss might be personally threatening to her husband, and arranged for an appointment with the two of them together. The therapist's thinking is most characteristic of a: The answers to them Which of the following is not a reason that Abraham Lincoln worried about freeing slaves? A. He wasnt sure he had the constitutional authority to do it. B. He worried about the effects of emancipationC. He knew that emancipation was unpopular with many in the North. D. He believed that slavery was justified. PLEASE ANSWER Simplify cot x - cos to the power 3 x csc x The CEO/chairman of PharmaPacifica was recently killed in an airplane crash. This tragedy has thrown PharmaPacifica into turmoil as there is no one in the organization qualified to step into the former CEO's shoes. This is an example of: a. the risk inherent in CEO duality. b. excessive reliance on the internal managerial labor market. c. managerial hubris. d. a failure of succession management. 33. What does equal in the solution of the system of equations below? 33 4y - z= 14 2r + 3y - 32 = 17 x + 2y + x = 20 10 04 -10 O-4 Please help me!!!!If you get the answer right, you will get brainliest, 5 stars, and a thanks. Preview the following writing prompt. Then answer the question that follows.Prompt: doctors are learning more about the series ended injuries suffered by people who play certain Sports. What changes should the sports program in high school next to protect students from head injuries?Piece of writing prompt, which research question would best help you narrow your topic for a five paragraph essay (300 words) ?A. When did Doctor's first discover the head injuries occurred in contact Sports?B. Is it easy to recover from a back injury than it is to recover from a head injury?C. What is just absurd coaches take during games and practices to keep students safe?D. How can schools encourage more students to participate in school sports?E. Why doesn't the human skull provide enough protection to avoid head injuries from school? A mother was frustrated with her four-year-old child, who would not stop throwing a tantrum in a large chain department store. After screaming that he wanted a toy over and over again, and trying to run away from her to the toy aisle, the mother swatted her son on the behind. Another woman in the store saw the mother swat the son and saw the child cry and grab his behind; because she believed that spanking was child abuse, she reported the mother to the police. The police arrested the mother for battery. When they examined the child, he had no marks on his body. Will the mother like