Jayla was not overcharged there has to be a reason for the excess amount.
What is a business trip?This is a trip that is undertaken solely for reasons that are work related. Jayla was not overcharged on the trip as there could be a reason for the excess amounts.
What is an overcharge?This is a charge that is said to be too high, based on the services that was rendered to a person.
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How can verbal feedback affect customer encounters? Give 3 real lifelexamples. (good or bad) Follow the
Explanation:
Example 1: the numeric NPS response
Everyone loves a handy dandy NPS survey. They give you an easy glimpse into how your customers are thinking about your brand or your business, and quantify just how happy they are with your services.
But, not all NPS surveys or responses are created equal.
Let’s say your business sends out an NPS survey to a random sample of customers. Of that sample, 65% are promoters (and gave you a 9-10 rating), 25% are neutral (a 7-8 rating), and 10% are detractors (a 0-6 rating). Of that sample, only a handful of the promoters wrote feedback about why they picked the score they did. The rest simply clicked a number and then went about their day.
Where do you go from here? How can you convert those neutral customers into promoters, and raise the bar for the detractors to bring them closer to your ideal score without written feedback?
NPS is helpful, but only when it gives you a clear picture of what your customer was thinking and provides tangible feedback you can incorporate into your organization.
Example 2: a “yes” or “no” response to an FCR survey
Now, let’s say every time a customer creates a Support ticket, your organization sends an automated First Contact Resolution survey once the ticket is closed.
Most often, a FCR survey is just one question – Were we able to help you resolve your issue? – with a simple “yes” or “no” response.
Receiving a “yes” is, of course, great – it means your agents were able to help your customer get to the bottom of their issue and helped make their day a little better. Receiving a “no,” on the other hand, is the exact opposite; it means your agents weren’t able to successfully meet the needs of your customer, and they’ve been left frustrated by the experience, with their issue still unresolved.
So what happens after a “no”?
Depending on what you use to capture FCR. it could be nothing. “No” responses are simply filed away in a folder, maybe you ping your agents to get more context on the particular issue, and everyone pretends it didn’t happen.
If you want to turn those “no” responses into actionable customer feedback, however, it’s crucial to have tools for your business like Service Recovery.
With Service Recovery, you have the ability to flag any “no” responses and fire off a follow-up survey to your customer, get more clarity from them on how you missed the mark, and dig in deeper to resolve their issue.
Plus, you get the added benefit of being able to re-survey your customers, which means even more insight for your team on the value of being able to circle back on negative FCR responses.
Win, win, and win.
I need help.
Extra points for this one.
Subject: Business/Economics
Answer:
Third option is correct. A monopoly involves no competition at all.
Explanation:
hope this helps :)
A participating provider (PAR):
a. is not allowed to bill patients for the difference between the contracted rate and their normal fee
b. does not contract with the insurance plan
c. is responsible for paying health care fees
d. may bill patients for the difference between the contracted rate and their normal fee
Answer:
[A] is not allowed to bill patients for the difference between the contracted rate and their normal fee
Explanation:
Answer:
is not allowed to bill patients for the difference between the contracted rate and their normal fee
Explanation:
When a participating payer is hired then his work is
Do a deal between the provider and payer.It happens through a contract.The rules of contract should be obeyed
So option A is correct
Which of the following most resembles a case of taste-based discrimination (prejudice)?
A. Rodrigo will only hire bilingual people because a majority of his customers speak either English or Spanish.
B. Katelyn prefers not to hire women under the age of 35 because she is afraid they will eventually want to take maternity leave.
C. Austin has a deep-seated hatred of bald-headed men and refuses to hire any to work at his car wash.
D. Tatiana only hires men to move heavy kegs at her bar.
*Will award brainliest if correct answer is given!*
Confidentiality is the:
a. the safekeeping of patient information by controlling access to hard copy and computerized records
b. restriction of access to patient information to those with proper authorization
c. private information shared between a patient and health care provider
d. the right of individuals to keep their information from being disclosed to others
Answer: Its A Iam sure i got an 100% I promise just check ok tell me to watch
Explanation:
Jacinta is a supervisor at a customer service call center. She set a ________ objective for her subordinates to decrease their average call times by 12%.
She set a performance objective for her subordinates to decrease their average call times by 12%.
What is performance objective?Performance objectives is an objectives or goals set for employees so as to enables them achieve the company set objective or to achieve the company or organization goals.
Most supervisor tend to make use of performance objective for their subordinate for the success of the company by decreasing anything that may affect their subordinates productivity toward the company growths.
Inconclusion she set a performance objective for her subordinates to decrease their average call times by 12%.
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Match the descriptions to the appropriate accounting terms.
Answer:Um so I DONT KNOW ASK UR MOM OR UR DAD MAN SRRY DONT KNOW THIS ONE IM IN 5 GRADE SRRY
Explanation:
SRRY.;(
What is the expected rate of return for a stock that has a beta of 1 if the expected return on the market is 14%
Answer:
Therefore, the expected rate of return is 15 %.
Lucie Corporation's purchasing manager obtained a special price on an aluminum alloy from a new supplier, resulting in a direct-material price variance of $9,500F. The alloy produced more waste than normal, as evidenced by a direct-material quantity variance of $2,000U, and was also difficult to use. This slowed worker efficiency, generating a $2,500U labor efficiency variance. To help remedy the situation, the production manager used senior line employees, which gave rise to a $900U labor rate variance. If overall product quality did not suffer, what variance amount is best used in judging the appropriateness of the purchasing manager's decision to acquire substandard material?
Answer:
he alloy produced more waste than normal, as evidenced by a direct-material quantity variance of $2,000U, and was also difficult to use. This slowed worker ...
1 answer
·
Top answer:
Favorable Direct-material price variance 9500 F Les...
Explanation:
The birthday rule is used to determine the:
a. coinsurance amount
b. birthday of the dependent child
c. date to pay a claim
d. primary and secondary policyholders
Answer:
9.11
xplanation:㏒
The coinsurance amount is 9.11.
Birthday of the dependent child is 1939-1945.
Date to play a claim is 1914-1918
Primary and secondary policy holders is 7/11.
Hope this helps! (: STAY SAFE AND BLESSEDAnswer:
Primary and secondary policy holders
Explanation:
Let's look at a example
You was born in year 1980.Your little brother was born in 1987So primary holder is you and secondary holder is your brother
How to,
Evaluate yourself in the learning, time and effort you have put into this course. What grade you think deserve?
Answer:
i think that i would have to give myself maybe a B+ or C+
Explanation:
Those in China with more than one child are expected to pay for education and health care for their second children. What does this policy
imply?
A.
That education and health care are free for the first child.
B.
There are not enough places for all children in Chinese schools.
C.
That very few people in China can afford education and health care.
D.
The Chinese government is not interested in the health or education of children.
Answer:
A.
That education and health care are free for the first child.
Social Security payments are indexed for inflation using a. the CPI. b. the PPI. c. real interest rates. d. the GDP deflator.
Social Security payments are the yardstick for inflation that often uses the CPI.
Does Social Security use CPI?Social Security benefits are known to be the indexed for inflation based on the result given by the CPI-W.
The CPI is used often in the adjusting of income-tax brackets and also used to know the interest rates for Treasury Inflation Protected Securities known as TIPS .
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A blank net worth table.
Lana owns a house worth $325,000 and has a mortgage of $245,000. She owns a guitar worth $750. She also owns a car worth $15,000 and has $9,000 in car loans. She has $8,000 in stock investments and $2,100 in a savings account. What is Lana’s net worth?
$83,750
$96,850
$254,000
$350,850
Answer:
$96,850
Explanation:
$96,850 is Lana’s net worth after all the calculations. Thus, option B is correct.
What is net worth?The individual net worth is the sum of all one owned and everything visitors owe. It's important to understand your total wealth for 2 reasons: It enables you to comprehend your financial status right now. It offers one point of comparison for tracking goals' advancement.
The net worth will be derived from assets as well as liabilities that Lana has. As there will be a deduction between the two elements.
Net worth = Total assets - Total liabilities
The total assets Lana owns are:
=325,000+750+15,000+8,000+2,100
=350,850
The total liabilities that Lana has is:
=245,000+9,000
=254,000
Their net worth of Lana is:
=350,850−254,000
=96,850
Therefore, option B is the correct option.
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Consider a public policy aimed as e-cigarettes. Assume the elasticity of demand is 0.4. If a Juul with two pods cost $40.00 and the government wants to reduce Juuling by 20 percent then by how much should the price have to rise
In order to reduce the Juuling by 20%, price would have to rise by 50%.
What is price elasticity of demand?Price elasticity of demand measures the responsiveness of quantity demanded to changes in price of the good.
Price elasticity of demand = percentage change in quantity demanded / percentage change in price
Demand is inelastic if a small change in price has little or no effect on quantity demanded. The absolute value of elasticity would be less than one.
What should be the percentage rise in price?
0.4 = 20%/ price
price = 20% / 0.4
= 50%
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You are the CFO of Designer Brands and expect your firm to generate FCFs of $550,000 per year (starting next year) for 10 years. After that, annual FCFs will grow by 1% per year forever. Therefore, FCF in year 11 would be higher than FCF in year 10, FCF in year 12 would be higher than year 11, and so on. You expect a cost of capital of 4% for Designer Brands. How much would you value Designer Brands
I would value the Designer Brand as $16,970,189.21.
What is the value of the designer brand?The value of the designer brand can be determined using the two-stage FCF growth model.
FCF each year from year 1 to 10 = $550,000
FCF from year 11 = ($550,000 x 1.01) / (0.04 - 0.01) = $18,516,666.67
The present value of the FCF would be determined next:
($550,000 / 1.04) + ($550,000 / 1.04^2) + ($550,000 / 1.04^3) + ($550,000 / 1.04^4) + ($550,000 / 1.04^5) + ($550,000 / 1.04^6) + ($550,000 / 1.04^7) + ($550,000 / 1.04^8) + ($550,000 / 1.04^9) + ($550,000 / 1.04^10) + ( $18,516,666.67 / 1.04^10) = $16,970,189.21
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Which of these qualify as variable expenses? Check all that apply.
clothing purchases
. loan payment
monthly groceries
O apartment rent
cable tv
tivity
Answer:
The monthly groceries and the clothing purchases qualify as variable expenses. Variable expenses are expenses that can change in relation to your product or service usage such as fuel consumption. The monthly groceries and the clothing purchases expense can change. It depends on how you spend your money.
Answer:
Clothing purchases
Monthly groceries
Medical Bills
Explanation:
Edg 2022
One example of a(n) __________ effect of foreign direct investment is when jobs are created because of increased local spending by employees of an MNE.
An example of direct effect of foreign direct investment is when jobs are created because of increased local spending by employees of an MNE.
What is foreign direct investment ?A foreign direct investment can be regarded as purchase of an interest in a company and this is done outside border of a country.
It is a business decision to get substantial stake as regards a foreign business .
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. Savings habits you develop when you are young can stay with you for life. Yes or no, Support your answer.
Terry's Trees has reached its break-even point and has a contribution margin ratio of 70%. For each $1 increase in sales ______.
Answer:
- total contribution margin will increase by $0.70
- net operating income will increase by $0.70
Explanation:
If the risk-free rate is 3.80 percent and the risk premium is 2.8 percent, what is the required return
Answer: 6.6%
Explanation:
The expected rate of return is simply the risk free rate + the risk premium. So, 3.8% + 2.8% = 6.6%.
- The risk free rate is the return an investor would receive without any risk.
- The risk premium is the return an investor would receive over and above the risk free rate.
- Conceptually, if we rearrange this formula, if an investor require a rate of return of 6.6%, then the risk premium is simply the excess rate over the risk free rate. So, 6.6% - 3.8% = 2.8%. Here we can check that our work is correct.
Business ethics requires all except the following: Group of answer choices weighing the benefits of a decision compared to its harm consideration of duties owed to other human beings the characteristics possessed by a virtuous person contemplation of Christian principles of faith the care we have for the well-being of those affected by business decisions
Business ethics requires all the following options except the contemplation of Christian principles of faith.
What is Business Ethics?The principles for morally acceptable and unethical corporate conduct are referred to as business ethics.
Business ethics are established by corporations to encourage employee ethics and acquire confidence from important stakeholders such as shareholders and consumers.
From the given information, the ethics of business that is not acceptable is:
The contemplation of Christian principles of faith.This is because it challenges an individual personal faith and doesn't have any relation to business.
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Punishable by imprisonment for 2 - 10 years in the institutional division; in addition to, may be fined up to $10,000.
A Capitol Felony
B 1st Degree Felony
C 2nd Degree Felony
D 3rd Degree Felony
E State Jail Felony
Answer:
A conviction for a third degree felony carries between 2 and 10 years in jail. It also carries a fine of up to $10,000. So C
Explanation:
A 3rd Degree Felony: Punishable by imprisonment for 2 - 10 years in the institutional division; in addition, may be fined up to $10,000. Thus, option D is the correct option.
What is a 3rd Degree Felony?The offences that fall under the category of third-degree felonies and the charges that may be brought against a person for them vary greatly depending on the jurisdiction. Courts use unique felony categorization systems in various regions. To characterize crimes, they may employ number (1-3 or 1-6) or letter (A-D or A-I) systems.
The most serious crimes are often denoted by the lowest numbers or letters, however, all felonies are serious offences that carry mandatory prison sentences as well as additional consequences like fines. Often, sentences are accompanied by a temporary loss of rights, such as the ability to vote. Furthermore, it could be challenging to properly reintegrate into society if you have a criminal record.
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Which of the following statements about purpose in communication is true?
O A. The purpose of a communication is always persuasive.
O B. Purpose statements are too specific and do not help one think strategically about the best content to use.
OC. Thinking about the desired outcome often helps communicators refine the purpose of their communication.
OD. Purpose and outcome are the same.
O E. Business messages that are purely informative do not need a purpose.
The true statement thinking about the desired outcome often helps communicators refine the purpose of their communication.
Purpose of communicationCommunication is simply the act of transferring information from one place, person or group to another.
For every communication, there is presence of at least one sender and a recipient.Communication is key to inform, express feelings, imagine, to influence, and to meet social expectations.Based on the explanations, thinking about the desired outcome often helps communicators refine the purpose of their communication.
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If you deposit $8,000 in a bank account that pays 3% interest annually, how much will be in your account after 5 years
Deposit, P = $8000
Interest rate, r = 3%
Period, t = 5 years
Future value = P * (1+r)t
Amount in account after 5 years = 8000 * (1+3%)5 = $ 9274.19
Which of the following are correct regarding why management uses internal controls? (Check all that apply.) Multiple select question. uphold company policies. promote efficient operations. reduce vendor payables. increase revenues. protect assets. ensure reliable accounting.
The options that explain why management uses internal controls are:
Uphold company policies.Protect assets.Promote efficient operations. Ensure reliable accounting.What are Internal Controls?Internal controls refer to those measures that are put in place by the organization to allow for conformance with the organizational objectives.
When internal controls are put in place, the vision of the company will be achieved because the employees adhere to the policies of the organization.
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When she visited Italy, Catherine noticed that restaurants were slower to deliver food and expected customers to stay longer than she was used to in the U.S. This is an example of a:
Given that the restauranys were slower to deliver food than what she was used tpo in the United States, this is an example of folkway.
What is folkway?
Folk way can be reagrded to mean the traditional way or maethod of doing things in a certain group of people.
This is the answer due to the fac tthat the people are different from the Americans, their own methods differ from others.
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Gfbhrfjugbcfvjgfbnkgfbjjff if fvhhhgfvvb
Answer:
I agree, I see the strength in your work
Hudson Manufacturing prides itself on using a renewable energy source to run its plant. What is an example of a renewable energy source this company might use
The an example of a renewable energy source this company might use are biofuels, geothermal power, hydro electrical power or solar power.
What is renewable energy?This is known to be a type of energy that originates from a source that is known to not in danger of being used up by people because it can be gotten back relatively fast.
The examples of renewable energy source are biomass, biofuels, geothermal power, hydro electrical power and others.
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eness and HIPAA Awareness Training (800270)
racy Awareness and HIPAA Awareness Training
Colleagues should never "snoop" or look up information of
another colleague when there is no business purpose. Which of
the following are examples of accessing information without a
business purpose? (Select all that apply)
A colleague shares the name of the medication another colleague is taking.
A colleague decides to send an invitation to an event to another colleague and
An example of accessing information of another colleague when there is no business purpose is: sharing the name of the medication another colleague is taking.
What is HIPAA?HIPAA is an acronym for Health Insurance Portability and Accountability Act. It was a bill that was enacted by the 104th U.S Congress and signed by President Bill Clinton in 1996, as a federal law to protect sensitive patient health information (PHI) from being disclosed to third-parties without their knowledge, approval (consent) or use and payment of health care insurance for employees.
Furthermore, colleagues (employees) are prohibited from looking up information (snooping) or accessing information of another colleague when there is no business purpose such as sharing the name of the medication another colleague is taking.
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